OperaGap Smart Chat, Inquiryand Call Routing Service
A product based on AI technologies that enables live, direct two-way communication with customers. This product utilizes AI technologies, including speech-to-text, text processing, and text-to-speech, to establish a two-way conversation with customers. Built on VoIP systems, it listens to all customer calls and provides appropriate responses.
The product can recognize textual entities during conversations, such as names, phone numbers, national ID numbers, addresses, company names, product names, etc., allowing it to correctly understand and execute user requests.
Smart Two-Way Interaction
Applications include initiating automatic calls with customers, filling out required forms or collecting information, completing missing customer details from previous interactions, and more.
It is used for contacting customers to quickly gather necessary items from them.
It is also useful for customers calling businesses to follow up on previous orders or automatically receiving necessary information related to the purchasing process.
Additionally, it serves to guide customers on frequently asked questions.
It can handle specific customer requests, such as canceling orders, changing addresses, etc.
Smart Inquiry
Used for inquiring about the prices of products and goods. It can be used for checking the time, date, or status of orders. It is also applicable for checking account balance, changes in services, and other related inquiries.
Smart Call Routing
It allows connecting to internal personnel by stating the name or surname of the specialist.
It enables connecting to different administrative departments by mentioning the name of the department or section.
Customer Intent Recognition Model
The traditional model of communication with different sections of an organization or inquiring about a topic across various branches using IVR
The smart model of connecting the customer to different sections of the organization or allowing the receipt of various inquiries and requests through two-way interaction
