OperaGapAI Voice Assistant
OperaGap is an advanced AI voice assistant for voice chat with customers, utilizing speech-to-text, natural language processing, and text-to-speech technologies. This system enables real-time, two-way conversations via VoIP and automatically responds to customer requests. OperaGap can recognize information such as phone numbers, national IDs, addresses, company or product names during the conversation, enabling fast and efficient interaction with users
Why Choose the OperaGap AI Voice Assistant?
Smart Two-Way Interaction
OperaGap enables smart two-way interactions in various scenarios—from automated calls for collecting information or completing forms, to automatically answering customer calls for order tracking or executing specific commands such as canceling a purchase or changing an address. This service reduces the need for human calls, streamlining customer communication processes and increasing business efficiency
Instant Inquiry
Used for inquiring about the prices of products and goods. It can be used for checking the time, date, or status of orders. It is also applicable for checking account balance, changes in services, and other related inquiries.
Intelligent Call Routing
It allows connecting to internal personnel by stating the name or surname of the specialist.
It enables connecting to different administrative departments by mentioning the name of the department or section.
Customer Intent Recognition Model
Traditional communication in call centers using IVR
Smart responses with OperaGap
